{"xsrfToken":"3bba03b1576a3958e03e3c126a708089e04c386f_lout","branding":{"id":"6","key":"phc","name":"User Support - Consultants","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c90a90e8-8bb0-4cf9-ad11-7d4d1814f3d5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5MGE5MGU4LThiYjAtNGNmOS1hZDExLTdkNGQxODE0ZjNkNSI6WyJyZWFkIl19LCJleHAiOjE3MzE3NTU3MzYsIm5iZiI6MTczMTc1NTEzNn0.MBg2LgSvUOmwNuXUDaycC3WmZD53JnJcLc6Gpo60lLk&client=eab18985-d195-4c92-b2a3-94b2df349967&mode=fit","logoId":"c90a90e8-8bb0-4cf9-ad11-7d4d1814f3d5","isLogoAvailable":true,"helpCenterTitle":"Welcome to Converge International User Support","sharedPortalName":"Converge User Support Help","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to Converge International User Support","sharedPortalName":"Converge User Support Help","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#15396c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cf29b15e-9e87-4a19-a551-5a89703ed180/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmMjliMTVlLTllODctNGExOS1hNTUxLTVhODk3MDNlZDE4MCI6WyJyZWFkIl19LCJleHAiOjE3MzE3NTU3MzYsIm5iZiI6MTczMTc1NTEzNn0.j69ukzlleIaMQvfL8LF-rf0plHj0WrKWiMtil2iDr6k&client=eab18985-d195-4c92-b2a3-94b2df349967&height=300&mode=fit","bannerMediaApiFileId":"cf29b15e-9e87-4a19-a551-5a89703ed180","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"phc","projectId":10056,"serviceDeskId":6,"name":"User Support - Consultants","description":"<p>Use this page to submit a support request for the Phoenix Portal.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"10410","name":"Call back request","descriptionHtml":"","callToAction":"Call back request","introHtml":"<p>This is used by User Support only</p>","icon":10641,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10641","groups":[24],"key":""},{"id":"10209","name":"Consultant support request (Phoenix)","descriptionHtml":"","callToAction":"Consultant support request (Phoenix)","introHtml":"<p>For general support enquires with the Phoenix portal</p>","icon":10556,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10556","groups":[24],"key":""},{"id":"10394","name":"Converge Partner Adhoc Appointment Request","descriptionHtml":"","callToAction":"Converge Partner Adhoc Appointment Request","introHtml":"<p>This form is for Converge Partners only when requesting a Open diary client to be rebooked into Adhoc schedule</p>","icon":10311,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[24],"key":""},{"id":"10388","name":"Duplicate Customer Profile","descriptionHtml":"","callToAction":"Duplicate Customer Profile","introHtml":"<p>For internal use - when a customer has duplicate profiles in Phoenix</p>","icon":10316,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[24],"key":""},{"id":"10387","name":"Internal Online Booking Support","descriptionHtml":"","callToAction":"Internal Online Booking Support","introHtml":"<p>For internal teams of Converge to report an issue with Online Booking</p>","icon":10308,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[24],"key":""},{"id":"10278","name":"IT Support (Hardware and Office 365)","descriptionHtml":"","callToAction":"IT Support (Hardware and Office 365)","introHtml":"<p>This form is for technical assistance with Converge Supplied hardware (phones, laptops, screens, accessories) and Office 365 services (including Teams and Skype).</p>","icon":10307,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[24],"key":""},{"id":"10252","name":"Phoenix Login Issues","descriptionHtml":"<p>Click \"trouble logging in\" to reset your password on the portal login page - your username is your full email. If the password reset doesn't work, complete this form and we'll help out.</p>","callToAction":"Phoenix Login Issues","introHtml":"<p>This is for Login Issues with the Phoenix portal</p>","icon":10323,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[24],"key":""},{"id":"10331","name":"Retrospective appointment request","descriptionHtml":"","callToAction":"Retrospective appointment request","introHtml":"<p>This is for Consultants submitting retrospective appointment requests that are overdue (more than 90 days old).</p>","icon":10591,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10591","groups":[24],"key":""}],"reqGroups":[{"id":24,"name":"Consultant"}],"orderMapping":{"24":[10209,10252,10278,10331,10387,10388,10394,10410]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee2456fb-7c90-32a0-87aa-9f120e972150","appLinkName":"System Confluence","appLinkUrl":"https://convergeintl.atlassian.net/wiki","spaceKey":"PHX","spaceName":"Phoenix","spaceUrl":"https://convergeintl.atlassian.net/wiki/spaces/PHX","isServer":false},"labels":[],"projectKey":"PHXC","serviceDeskId":6,"kbLinkDomainURLs":["https://convergeintl.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PHXC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE3NTYzMzYsIm5iZiI6MTczMTc1NTEzNn0.sgx-QFdjN9_D6iKo-Mm4wv_wRGsL2XeTPV1NrooFW4A","targetCollection":"upload-project-10056","endpointUrl":"https://api.media.atlassian.com","clientId":"eab18985-d195-4c92-b2a3-94b2df349967","tokenDurationInMins":20}},"reqCreate":{"id":10252,"projectId":10056,"form":{"name":"Phoenix Login Issues","descriptionHtml":"<p>Click "trouble logging in" to reset your password on the portal login page - your username is your full email. If the password reset doesn't work, complete this form and we'll help out.</p>","callToAction":"Phoenix Login Issues","intro":"<p>This is for Login Issues with the Phoenix portal</p>","instructions":"<p>Click "trouble logging in" to reset your password on the portal login page - your username is your full email. If the password reset doesn't work, complete this form and we'll help out.</p>","icon":10323,"iconUrl":"https://convergeintl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10222","fieldConfigId":"10392","label":"Which state or territory are you located in?","description":"So we can provide you the right support options, please let us know which state or territory you are located.","descriptionHtml":"<p>So we can provide you the right support options, please let us know which state or territory you are located.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10494","label":"ACT","selected":false,"children":[]},{"value":"10495","label":"NSW","selected":false,"children":[]},{"value":"10496","label":"NT","selected":false,"children":[]},{"value":"10497","label":"QLD","selected":false,"children":[]},{"value":"10498","label":"SA","selected":false,"children":[]},{"value":"10499","label":"TAS","selected":false,"children":[]},{"value":"10500","label":"VIC","selected":false,"children":[]},{"value":"10501","label":"WA","selected":false,"children":[]},{"value":"10502","label":"New Zealand","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Enter your full name or the practice you belong to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10227","fieldConfigId":"10397","label":"Issue type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10533","label":"Guidance on rebooking client","selected":false,"children":[]},{"value":"10528","label":"Rebooking client error or issues","selected":false,"children":[]},{"value":"10530","label":"Guidance on completing an appointment","selected":false,"children":[]},{"value":"10526","label":"Completing an appointment error or issues","selected":false,"children":[]},{"value":"10525","label":"Extra sessions","selected":false,"children":[]},{"value":"10531","label":"Extra sessions (clinical review)","selected":false,"children":[]},{"value":"10529","label":"Login issues","selected":false,"children":[]},{"value":"10527","label":"Schedule or availability issue","selected":false,"children":[]},{"value":"10536","label":"Rapid response or on-site","selected":false,"children":[]},{"value":"10539","label":"Payment or remittance issue","selected":false,"children":[]},{"value":"10540","label":"General guidance / training","selected":false,"children":[]},{"value":"10551","label":"Feedback / Enhancement ","selected":false,"children":[]},{"value":"10612","label":"Bug report","selected":false,"children":[]},{"value":"10541","label":"Something else","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10225","fieldConfigId":"10395","label":"Engagement type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10513","label":"Practice","selected":false,"children":[]},{"value":"10514","label":"Ad-Hoc only calendar Consultant","selected":false,"children":[]},{"value":"10515","label":"Ad-Hoc + Open calendar Consultant","selected":false,"children":[]},{"value":"10516","label":"Employee of Converge","selected":false,"children":[]},{"value":"10548","label":"Consultant Partner (CP)","selected":false,"children":[]},{"value":"10517","label":"Other / Not sure","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10275","fieldConfigId":"10488","label":"Confirm that you have clicked \"trouble logging in\" on the portal page to reset your password","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10596","label":"Yes, I have clicked trouble logging in to reset my password","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10276","fieldConfigId":"10489","label":"Confirm that you understand your username is your full email address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10597","label":"Yes, I've tried using my full email address when resetting","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10363","fieldConfigId":"10587","label":"When you reset your account, did you receive a verification code?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10775","label":"Yes, I received a verification code by email","selected":false,"children":[]},{"value":"10776","label":"Yes, I received a verification code by SMS","selected":false,"children":[]},{"value":"10777","label":"Yes, I received a verification code by both email and SMS","selected":false,"children":[]},{"value":"10778","label":"No, I did not receive a code","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/10252","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/10252","calendarParams":{"firstDay":1,"date":"2024-11-16T22:05:36+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee2456fb-7c90-32a0-87aa-9f120e972150","appLinkName":"System Confluence","appLinkUrl":"https://convergeintl.atlassian.net/wiki","spaceKey":"PHX","spaceName":"Phoenix","spaceUrl":"https://convergeintl.atlassian.net/wiki/spaces/PHX","isServer":false},"labels":[],"projectKey":"PHXC","serviceDeskId":6,"kbLinkDomainURLs":["https://convergeintl.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWIxODk4NS1kMTk1LTRjOTItYjJhMy05NGIyZGYzNDk5NjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE3NTYzMzYsIm5iZiI6MTczMTc1NTEzNn0.sgx-QFdjN9_D6iKo-Mm4wv_wRGsL2XeTPV1NrooFW4A","targetCollection":"upload-project-10056","endpointUrl":"https://api.media.atlassian.com","clientId":"eab18985-d195-4c92-b2a3-94b2df349967","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}