Reason | Converge Team | |
|---|---|---|
Personnel changes, away time, blocks to calendar, scheduling issues. | People Assist Admin team | Contact your line manager or people.assistadmin@convergeintl.com.au For Converge Employees, contact your line manager or the People Team. |
Login issues with the Phoenix portal | APP Support team | |
For creating the 1st booking with new clients & any queries from clients | Customer Service | customerservice@convergeintl.com.au or for urgent enquiries call 1300 687 327. |
For troubleshooting, help & guidance in the Phoenix portal and anything else | User Support Team | |
Contract variations/ contract updates, Connx (employees only) | People |
...
In the event of an urgent clinical escalation, please always contact Customer Service - 1300 687 327 or customerservice@convergeintl.com.au for non-urgent clinical escalations, who will relay your message to a clinical manager to support you. If you need to support your client in an emergency or where there is a risk for harm, our customer service team can re-schedule upcoming appointments.
If you have an assigned clinical manager, you can CC them in your email to the customer service email address.
In an emergency, always call 000 . or 112 (New Zealand)