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The online booking portal has a different web address to the Converge International website. If you provide restricted or managed browsing, the online booking portal may be blocked when a team member tries to access it either directly with the web address or indirectly via the Converge International Website.
Consider
Work with your internal IT team to add both the Converge International web address and the online booking portal web address:
https://www.convergeinternational.com.au/
https://portal.converge-online.com/
Remind team members that the online booking portal is still accessible on personal devices.
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Google reCAPTCHA
Information
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The reCAPTCHA is activated on the online booking portal website after the client enters the organisation code and at the point where the client clicks or taps “Check” button to validate the code. It is also activated on the “Sign Up” button which is presented after the code has been validated and the organisation has been selected from the drop down list on the previous step.
Try
Try the registration process on a smartphone. If the smartphone is managed or provided by the organisation, a VPN profile may still block the portal. If possible turn off the VPN temporarily while you test the online booking portal to help you further isolate the issue.
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Your organisation may have an internal VPN which is installed on devices which can access internal sites. The VPN may or may not allow some or all of the online booking portal site and it’s features.
Try
If the online portal doesn’t work on Desktop devices at your organisation, try accessing the portal via a smartphone. If the portal works on a smartphone you may have isolated and confirmed that the issue is either related to the desktop device (software) or more likely VPN or Whitelisting. If it doesn’t work on smartphone, check if the smartphone also has a VPN profile installed in the settings app or try disconnecting from WiFi and connect via a personal internet connection.
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