To view the correct guidance, please select your engagement type from below:
Employee of Converge
If you work directly for Converge and have a Converge email address, access the rebooking guide here:
Partner of Converge
If you are engaged with Converge as a partner and have a Converge email address, access the rebooking guide here:
Adhoc (only) Consultant
If you only complete work for Converge on an Adhoc basis, access the Adhoc Consultant rebooking guide here:
Urgent Phone Consultant (UP)
If you accept Urgent Phone (UP) appointments, including “Same Day” telehealth appointments into an “Open” calendar type, access the rebooking guide here:
Practice’s
If you are from a consultant/associate from a Practice or a Practice admin, use the guide below:
For Practices with Quick View enabled:
Rebook an existing client - Associates (Ad hoc)
For Practices without Quick View enabled and where the practice admin has a single login managing all consultants/associates:
Rebook an existing client (Practice Admin/ Manager) - Classic View
Rapid Response + Integrated On-site
We’re working on an online help portal for Rapid Response and Integrated on-site services. For now, refer to your provided PDF guides or contact the team here:
Rapid Response:
rapid.responseadmin@convergeintl.com.au
Integrated on-site:
integratedonsite@convergeintl.com.au