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Converge Team

Email

Personnel changes, away time, blocks to calendar, scheduling issues.

People Assist Admin team

Contact your line manager or people.assistadmin@convergeintl.com.au

For Converge Employees, contact your line manager or the People Team.

Login issues with the Phoenix portal

APP

User Support

team

Team

appsupport@convergeintl

www.convergeinternational.com.au/support

For creating the 1st booking with new clients & any queries from clients

Customer Service

customerservice@convergeintl.com.au

or for urgent enquiries call 1300 687 327.

For troubleshooting, help & guidance in the Phoenix portal and anything else

User Support Team

clinicalsupport@convergeintl

www.convergeinternational.com.au/support

Contract variations/ contract updates, Connx (employees only)

People

people@convergeintl.com.au

Clinical escalation

In the event of an urgent clinical escalation, please always contact Customer Service - 1300 687 327 or customerservice@convergeintl.com.au for non-urgent clinical escalations, who will relay your message to a clinical manager to support you. If you need to support your client in an emergency or where there is a risk for harm, our customer service team can re-schedule upcoming appointments.

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