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It’s important that you are carefully completing appointments correctly and to the correct client. Continued failure to do this can lead to disciplinary action up-to and including termination of employment or your contract with Converge International. |
Phoenix does not support transferring notes as this would be a breach of the Privacy Act 1988 (Cth) and Health Records Act 2001 (VIC) Part 7, Section 81 and HPP 6.5 - transferring (which would delete notes from the original appointment) would be equivalent to the destruction of client data, even if the original data was inputted in error.
The Act does not have a provision for incorrectly inputted data. As a result, you cannot transfer data, however you can add a note to the original appointment file indicating the status of the incorrect notes and re-create it in the correct appointment. For this reason (as mentioned above) multiple instances of this can lead to disciplinary action.
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There are two steps to complete for this process:
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Step 1: Notify Converge
Notify converge Converge immediately or as soon as you become aware of the incorect incorrect notes status. Contact Converge at clinicalsupport@convergeintl.com.au Raise a support ticket at Support - Converge International to notify us of this. Converge will then add a pulse note to the appointment with the incorrect notes.
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You will need to use the instructions in 2 (Step 2: Capture additional commentary) above and then paste the notes into the additional commentary box. Contact the User Support team if you need assistance (clinicalsupport@convergeintl.com.au) : Support - Converge International
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*Converge International operates from the state of Victoria and is bound by laws in Victoria for all services provided. In Victoria the Health Records Act 2001 requires the retention of data for a minimum of 7 years from the date of last service. This is in addition to the Privacy Act 1988 (Cth) and My Health Records Act 2012 (Cth).
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