Phoenix is the web-based portal Converge International uses for managing your diary, clients and appointments. As the portal is web-based, there’s no application required to use it, just your existing web-browser.
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When you are onboarded with Converge, you’ll receive an email with your username (your email address) and a temporary password. Your username is your email address.
Portal link: https://cnvrge-phoenix-prod1.pegacloudconvergeint.netcom/prweb
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If you’ve misplaced your login details or forgot your password, you can reset it by using the link below and click “Trouble logging in” then proceed with the steps to reset your password. If those steps don’t work, contact appsupport@convergeintlget help here: www.convergeinternational.com.au/support |
Once you’ve logged in, make sure you bookmark the portal page for easy access in the future.
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The Phoenix portal is compatible with our preferred web-browsers Microsoft Edge and Google Chrome on both Mac and Windows PC’s. The portal does work with other browsers including Apple Safari and Mozilla Firefox, however it is not tested with them. If you have any issues with the portal, use one of our preferred web-browsers mentioned above. |
Adjusting your browser settings
We recommend you adjust your browser zoom settings to best view the Phoenix portal page.
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Quick View is split into three sections:
Appointments Not Started
Which contains all upcoming appointments and appointments which have not been started yet
Appointments in Progress
Contains all appointments which have been commenced but not completed / closed
Appointments Recently Completed
Contains all appointments recently been completed, cancelled or marked as no show
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Here’s the key teams to contact at Converge International and what to contact them for:
Reason | Converge Team | |
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Personnel changes, away time, blocks to calendar, scheduling issues | People Assist Admin team | |
Login issues with the Phoenix portal |
User Support |
Team |
Changes to your contract or products | People Team | |
For creating the 1st booking with new clients & any queries from clients | Customer Service | |
For troubleshooting, help & guidance in the Phoenix portal and anything else | User Support Team |