Phoenix is the web-based portal Converge International uses for managing your diary, clients and appointments. As the portal is web-based, there’s no application required to use it, just your existing web-browser.
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The Phoenix portal is compatible with our preferred web-browsers Microsoft Edge and Google Chrome on both Mac and Windows PC’s. The portal does work with other browsers including Apple Safari and Mozilla Firefox, however it is not tested with them. If you have any issues with the portal, use one of our preferred web-browsers mentioned above. |
Adjusting your browser settings
We recommend you adjust your browser zoom settings to best view the Phoenix portal page.
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Quick View is split into three sections:
Appointments Not Started
Contains all upcoming appointments and appointments which have not been started yet
Appointments in Progress
Contains all appointments which have been commenced but not completed / closed
Appointments Recently Completed
Contains all appointments recently been completed, cancelled or marked as no show
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For guidance on marking a session as no-show: https://convergeintl.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/InternalPHX/pages/101384244
For guidance on cancellations with less than 24 hrs. notice: https://convergeintl.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/PHX/pages/99516492
For guidance on cancellations with more than 24 hrs. notice: https://convergeintl.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/PHX/pages/99680282
For guidance on how to edit an appointment: Edit an appointment (Quick View)
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My calendar and your availability
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To amend your working days please contact your line manager and the User Support team at people.assistadmin@convergeintl.com.au |
Below the work schedule, you’ll see your Break periods (holidays).
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To amend your break periods, including partial days off and whole days off, please contact your line manager and the User Support team at people.assistadmin@convergeintl.com.au |
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Personal information and banking details
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To edit information in any of the sections in “My Profile” contact the People Assist Team User Support team at people.assistadmin@convergeintl.com.au |
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Reason | Converge Team | ||||
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Personnel changes, away time, blocks to calendar, scheduling issues | People Assist Admin teamUser Support Team | Contact your line manager or and email people.assistadmin@convergeintl.com.au | |||
Login issues with the Phoenix portal | User Support Team | ||||
For troubleshooting, help & guidance in the Phoenix portal and anything else | APP User Support teamappsupport@convergeintl.com.au Team | ||||
For creating the 1st booking with new clients & any queries from clients | Customer Service | For troubleshooting, help & guidance in the Phoenix portal and anything else | User Support Team | clinicalsupport@convergeintl.com.au |