There may be times where you need to cancel an upcoming appointment in Quick View and do not intend to deduct a session (a charge) from the client - this is known as a “cancellation with no charge”. For example, you are rescheduling the client as you are no longer available, or the client has contacted you outside of 24 hours to cancel. It’s important you follow the steps in this guide accurately to ensure no charge is made.
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This guide is for cancelling an appointment without charging for the appointment without deducting it from the client’s session entitlements. For cancelling an appointment with charge as the client has not provided more than 24 hours' notice, see the article here: ______________________________ Cancel an appointment with less than 24 hours notice (with charge) |
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For no-show guidance, see the article here: Mark an appointment as "No Show" in Quick View |
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