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This guide is for cancelling an appointment without charging for the appointment without deducting it from the client’s session entitlements. For cancelling an appointment with charge as if the client has not provided more than cancelled within 24 hours' notice, see the article here: Cancel an appointment with less than 24 hours notice (with charge) |
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For marking the appointment as a no-show guidance, see the article here: Mark an appointment as "No Show" in Quick View |
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Login to the portal and make sure you are in the Quick View section, which can be selected from the left menu. For more information about accessing Quick View, click here: _________ .
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Step 2: Find the appointment to cancel
In Quick View, find the upcoming appointment to cancel. This will be in the “Appointments not started” section. If you can’t find the appointment, you can search for it by following the instructions for searching here:Use filter tool to search .
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Step 3: Click cancel
Once you find the appointment in the “Appointments not started” section, click the “Cancel” button on the right side, near the other appointment action buttons.
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