When making an For extra sessions requestrequests, if a request brings the total amount there is a threshold of sessions available to a client (including any completed and pending sessions) to 12 or more, a clinical review a client can have that when exceeded, a review by a Converge Clinical Manager is required.
As Converge is an EAP service and not a long-term alternative to ongoing specialist support, a clinical review requires you to complete additional questions to justify the reason for the additional sessions that you are requesting. After completing the additional questions to justify the reason for the sessions request, it will be sent to a clinical manager Clinical Manager for review.
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If a client requires additional support for a different category or issue, depending on the organisations' contract with Converge, you should instead request a new Assist Case. Please check with the Client Services team and refer the client to them if required. |
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Once you submit the request and it reaches the 12-session this clinical review threshold, you will receive an email to remind you to complete the questions.
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On this screen, complete the further details questions. These questions are to assist with the review on whether the client having access to 12 these additional sessions or more (including appointments completed and the amount requested in this request) in a 12-month period is clinically appropriate given the short-term nature of EAP. Click Submit when completed.
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