In the event that your client requires extra sessions, this can be requested via the Quick View page. An extra sessions request is sent to the clients' client’s organisation for review. Standard extra sessions requests receive an outcome (approved or declined) within 7 business days.
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Extra session requests are submitted to the clientsclient's organisation for review. When making a submission, the client’s personal details are not shared with their organisation to maintain their confidentiality. No identifying details is are shared. Both you (the consultant) and the client will receive the outcome email. |
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Submitted extra session requests can take up to 7 business days for an outcome. Please refrain from contacting Converge within this time for an update on the status of the Extra session request. We also request that you refrain from rebooking or suggesting a future session time with your client until you have received the extra sessions outcome, as this is not a guaranteed process. |
Step 1: Access Quick View
Login to into the portal and make sure you are in the Quick View section, which can be selected from the left menu.
Step 2: Find your client
If your client does not have an upcoming session, find the client in the “Recently Completed” section of the Quick View page. If you can’t find your client, you can search for the client by following the instructions for searching here.
Step 3: Click “Rebook” and request extra sessions
After you’ve found your client / last appointment, click the blue “Rebook” “Rebook” button on the right side of the page.
Make sure you review Check the total sessions the client hasused. If the request you make will bring the total sessions to 12 or over, after completing these steps, you’ll need to review “Extra Sessions: Clinical Review” you reach the clinical review threshold, you will receive a notification to complete a clinical review. See the Extra Sessions: Clinical Review guide.
Then , on the pop-up click “Request Extra Session”.
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Clients can have a total of 12 sessions per 12 months from the date of the first session without clinical review. Should If the total available sessions count be 12 or more session reaches the clinical review threshold including your request and all previous sessions, you’ll need to complete answer additional steps questions after completing all the steps in this guide. Once completed all steps in this guide, continue to Extra Sessions: Clinical Review guide below. For help, check this guide: Extra sessions - Clinical Review |
Step 4: Complete the Extra Session form
Select “Consultant” as the requestor.
Enter the number of requested extra sessions, 4 is the maximum that can be requested . The maximum is four. Use the entitled sessions as a guide.
Click the calendar icon and select today’s date for the date of request. Do not type in the date.
Complete the remaining two questions about the goals goal and referral pathway.
Click “Submit Extra Sessions Request” buttonthe “Submit” button.
Scroll down and click the “Confirm” button.
Next Steps
You’ve now completed an extra sessions request in Quick View.
As mentioned in step 3, if your client will have 12 or more sessions in totalclient’s sessions exceeds the clinical review threshold, including your request, you’ll need to follow additional steps in Extra Sessionsthis guide: Clinical Review Extra sessions - Clinical Review
To learn how to view the status of an extra sessions statusrequest, view use this guide: View the status of an extra sessions request