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What are the password requirements
Passwords need to be secure to ensure client data is protected. You are advised not to use the same password as other systems or accounts as this is a breach of security requirements.
A secure password that will be accepted must:
Have at least 8 or more characters
Have at least 1 numerical number
Have at least 1 special character
Have at least 1 capital letter
Not have 3 or more sequential characters (i.e. 1234 or aaaa)
Cannot have more than 3 sequential characters from your username (your email address)
We recommend using the password generator built into your browser as all passwords automatically generated and saved securely to your browser comply with all of the above requirements. See below for more information on how to use it:
https://support.apple.com/en-au/guide/safari/ibrwf71ba236/17.0/mac/14.0
https://support.google.com/accounts/answer/6208650?hl=en&co=GENIE.Platform%3DDesktop
Need further help?
If you have issues with the website not displaying correctly, issues loading a page in Phoenix, are unsure of what browsers are supported or any other browser related support, see this support article: https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/115408897/Browser+options+and+troubleshooting
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