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In the event of a COVID outbreak, a workplace closure or when a consultant needs to temporarily work from a non-converge device, they can follow these instructions to access most Converge Services.

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When you enter the web-version of Microsoft Teams (using the instructions in step 4) from the left menu is a “Calls” button. Click the calls button to enter the calling feature of Microsoft Teams. From here you can dial a phone number (with or without the area code) and then press call.

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Blocking your Teams phone number to clients

To ensure your clients don’t have your direct teams phone number:

  1. Click the three dots ((blue star)) at the top right of the browser

  2. Then click “Settings” from the menu

  3. Then click calls from the settings options (see image)

  4. Turn off “Caller ID”

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Troubleshooting

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