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You will need to follow all steps outlined in this guide and in the order listed. It will take approximately 5-10 minutes to complete the setup. |
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If you get stuck with any of the steps listed below, you can raise a Priority level 1 ticket with User Support. See the “Need further help” section at the bottom of this article for more information. |
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1. Web-browser
First, to access converge services remotely, you can only do this via Microsoft Edge.
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If on step 3 the Microphone or Camera option is greyed out or not clickable, check for a padlock icon at the bottom corner of the settings window and click it to unlock that setting. You may need to enter your Mac login password. |
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Need further help?
Click the button below to lodge a priority support ticket.
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When you use the button below you’ll be connected to User Support as a priority level 1 ticket. Our User Support team are available to help you during any shut down period and non-national public holidays. Only use this button for assistance with any of the steps in this guide.