Team | Reason | |||
|---|---|---|---|---|
User Support Team | Calendar scheduling/diary enquiries (break periods & changes in hours), annual & personal leave & supervision enquiries | User Support Team | ||
User Support Team | For login issues, troubleshooting, help & guidance in the Phoenix portal and anything else User Support TeamPhoenix | Raise a ticket: www.convergeinternational.com.au/support or click here: Support - Converge InternationalFor | ||
Customer Service | Please only email customer service for: creating the 1st booking with new clients & any queries from clients | Customer Service | , updating client details, client only queries (they cannot help with diary or Pheonix support). | customerservice@convergeintl.com.au or for urgent enquiries, call 1300 687 327 PLEASE KEEP 1300 NUMBER FREE FOR CLIENTS NEEDING SUPPORT. PLEASE ONLY CALL FOR CLINICAL ESCALATION LISTED BELOW. |
People, Culture & Learning team | Changes to contract and profile (contact details, address changes, banking details, specialties, etc.)People, Culture & Learning team | |||
Rapid Response sessions | Rapid Response sessions | |||
Integrated onOn-site | Integrated Onon-site |
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