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Unwell and need to urgently block today’s diary? View this guide: If you are unwell and require schedule block for what to do if you are unwell today and urgently need to block your schedule and/or re-schedule today’s appointments. |
Team | Reason | |
|---|---|---|
User Support Team | Calendar scheduling/diary enquiries (break periods & changes in hours), annual & personal leave & supervision enquiries | |
User Support Team | For login issues, troubleshooting, help & guidance in the Phoenix portal and anything else Phoenix | Raise a ticket: www.convergeinternational.com.au/support or click here: Support - Converge International |
Customer Service | If you are unwell and need to urgently block your diary and reschedule today’s appointments | customerservice@convergeintl.com.au Include CVI RESCHEDULES in the Subject line, followed by your full name and state so that your email is correctly routed.See this guide first: If you are unwell and require schedule block |
Customer Service | Please only email customer service for: creating the 1st booking with new clients, updating client details, client only queries (they cannot help with diary or Pheonix support). | customerservice@convergeintl.com.au or for urgent enquiries, call 1300 687 327 PLEASE KEEP 1300 NUMBER FREE FOR CLIENTS NEEDING SUPPORT. PLEASE ONLY CALL FOR CLINICAL ESCALATION LISTED BELOW. |
People, Culture & Learning team | Changes to contract and profile (contact details, address changes, banking details, specialties, etc.) | |
Rapid Response | Rapid Response sessions | |
Integrated On-site | Integrated on-site |
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