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Team | Reason | ||||
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User Support Team | Calendar scheduling/diary enquiries (break periods & changes in hours), annual & personal leave & supervision enquiries | people.assistadmin@convergeintl.com.au
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User Support Team | For login issues, troubleshooting, help & guidance in the Phoenix portal and anything else Phoenix for EAP Consultants | Raise a ticket or view guides: www.convergeinternational.com.au/support or click here: Support - Converge International then click “EAP Consultant Support” | |||
Customer Service | If you are unwell and need to urgently block your diary and reschedule today’s appointments | See this guide first: | |||
Customer Service | Please only email customer service for: creating the 1st booking with new clients, updating client details, client only queries (they cannot help with diary or Pheonix Phoenix support). | customerservice@convergeintl.com.au or for urgent enquiries, call 1300 687 327PLEASE KEEP 1300 NUMBER FREE FOR CLIENTS NEEDING SUPPORT. PLEASE ONLY CALL FOR CLINICAL ESCALATION LISTED BELOW
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People, Culture & Learning team | Changes to contract and profile (contact details, address changes, banking details, specialties, etc.) | ||||
Rapid Response | Rapid Response sessions | Integrated On-site | Integrated on-site | ||
Onsite Wellbeing Consultant Support | Using OWS tools including Converge supplied laptops or the OWS portal | Raise a support ticket or view guides: Go to convergeinternational.com.au/consultant then click “Onsite Wellbeing Consultant Support”
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Clinical Escalations
In the event of an urgent clinical escalation, please always contact Customer Service - 1300 687 327 or customerservice@convergeintl.com.au for non-urgent clinical escalations, who will relay your message to a Clinical Manager to support you. If you need to support your client in an emergency or where there is a risk for harm, our customer service team can reschedule upcoming appointments.
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