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Alternatively, your client can be directed to www.convergeinternational.com.au/support then click Client Online Booking and Application Support to raise a ticket with the User Support team and they’ll assist the clientCustomer.
You can also direct Customers (Clients) to call us on 1300 687 327 24/7.
You can also continue to rebook the client as normal via the Phoenix portal in the Quick View page.
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Positioning statements
If your client is unable to think of a time for their next session, remind the client that the online booking portal is available as a way to rebook themselves with you for the next session.
If the client needs to change, amend or cancel the session and reaches out to you, remind them that the online booking portal is available to them and can be used to action their appointment. Normal cancellation rules apply and the client is reminded if they cancel a session within 24 hours of the start time, they will have a session deducted from their allocation.
If If the client indicates a need for support with a different issue type, they can also use the online booking portal to create a new assist case for that issue (if eligible).
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