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If you have an Open “Telehealth” schedule, the customer can also rebook themselves using the Online Booking portal. Their organisation (registration) code and Online Booking portal link are included in all booking confirmation emails that are sent to them.
If you need help with using the Phoenix portal, or for troubleshooting support, contact the User Support team at convergeinternational.com.au/consultant where you can view our extensive guides for self-help, or raise a priority support ticket.