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Use the template below if you email the CS inbox
Use the below optional template if you are requesting the Customer Service team to book the next session in your new profile. Email customerservice@convergeintl.com.au (don’t CC other emails).
CS team, due to migrating to a new Phoenix profile, I require you to rebook the following client for their next session into my new Phoenix profile.
Existing appointment number (from old Phoenix profile): APP-XXXXX or ASST-XXXXX
Client Initials X XXXXX
Date and time of the next session: XX/XX/XX at XX:XX AM/PM
Modality of the next session: In-person/ Video/ Phone / Chat
My old Phoenix profile email:
My new Phoenix profile email (the one to book the appointment into):
CS Team: If you are unsure of this request, contact your manager, PAA, or UST.
Existing Customer with future scheduled appointments
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