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Before you begin the transition, you must read this guide and agree to the information outlined in this guide, including the impact, time requirements, initial process change on your end, and other important particulars. |
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How long will this take?
Once you’ve agreed to the information in this guide with the People Team, they will begin the process of creating your new Phoenix account linked to your new email address. No change will occur on your end until the User Support team begins migrating future scheduled appointments to your new Phoenix profile and activates your schedule (and makes the old one inactive) in your new Phoenix profile - when this occurs, there will be a disruption of between 2-48 hours (we’ll let you know closer to the date) to accessing your Phoenix profiles.
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