...
During the transition from your old Phoenix profile to the new one, the People Assist Admin team will need to transfer your future scheduled appointments to the new Phoenix profile to prevent double booking incidents in both the old and new Phoenix profile. As a result, we will turn off your availability for between 2-48 hrs (at a scheduled time during business hours) while we move these future scheduled appointments across.
The People Assist Admin User Support team will work with our Customer Service team to manually have your availability listed for the Customer Service team to book into during the transition period of up to 48hrs. In all instances, you will be notified with advanced notice of the date the transition will occur and, based on the volume of future scheduled bookings in your old profile how long we estimate the period will be. In most instances, it is less than 3 hours on the nominated time.
...