When resetting your password, or creating a new one, your new password may be rejected because it contains similar character sequences to the previous one. Review this article to understand why.
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Not have 3 or more sequential characters from a previous password
Have at least 8 or more characters
Have at least 1 numerical number
Have at least 1 special character
Have at least 1 capital letter
Not have 3 or more sequential characters (i.e. 1234 or aaaa)
Cannot have more than 3 sequential characters from your username (your email address)
Cannot have more than 3 sequential characters from your first or surname
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Examples of password rejection: If the username (the email to login) is jane.doe@convergeintl.com.au the password can’t contain any 3 sequential characters from the username.
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