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When you have a Telehealth client originally booked into your Telehealth “Open” schedule, always rebook them into your Telehealth “Open” schedule using the “Rebook with me” option - follow this guide for instructions: Rebook an existing client customer (Telehealth Clients - /Open Calendar)
Adhoc (Client Services referred clients):
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There are some circumstances where a client who was originally booked as Telehealth may need to be rebooked into your Adhoc schedule, however whenever this occurs, you should always contact User Support for guidance and confirmation.
Here are some is the acceptable reasons reason Converge may allow a Telehealth client to be rebooked into an Adhoc schedule (with a different remuneration rate):
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Clients requesting face to face appointments (in person)
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