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Okta Verify and most third-party authenticators allow access to receive the code without an internet connection. This will be suitable for those with low internet connections and working in remote or rural locations for on-site work. An internet connection will be required during initial setup and as standard procedure, access the internet will be required at some point during your week to access our internal apps to complete services in the portal.
Can I setup multi factor authentication on more than one device?
You can setup MFA on up to two different authenticator services (e.g. Okta Verify and Google Authenticator). Each of these authenticator services allows you to have multiple devices accessing your authentication service from that provider - so yes, you can have multiple devices setup to receive codes.
Can I setup multi factor authentication on my desktop computer or laptop?
If your selected authenticator has an accompanying app for computer devices (like Windows PC, Laptop, Mac, etc.), you can setup MFA on those devices too. You usually will be required to setup MFA on a smartphone first, before enabling on a different device.
What if I lose access to my smartphone?
If you lose access to your smartphone or replace your smartphone before transferring MFA from your old device to a new one, contact Converge User Support via convergeinternational.com.au/mfa - raise a ticket or book a call back and we’ll need to verify your information, then we can assist you with resetting your MFA.