...
The user is then navigated to a final page, where the user selects ‘Close’
The user will note at this point that the engagement has now progressed to ‘Approve Engagement (Conclude) and is assigned to 'Rapid CSO Group’ - meaning that the Rapid Response Coordination Team are now completing administrative functions to finalise the case
Select ‘Close’
The user will be navigated back to their ‘My Work’ or ‘My Calendar’ view.
As the engagement is now completed it will no longer appear in your ‘My Work’ basket
You can search for the engagement via the ‘Engagement Search’ tab
Any follow-ups associated with this engagement will appear in the ‘My Follow-Up’s tab under ‘My Work’