This article provides more information for when you see a message: “Please select appointment location” during the rebooking process.
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When rebooking a client, during the rebooking process, you may see a message indicating “Please select an appointment location” or similar and cannot proceed with the rebooking process.
If you see this message, it indicates that you have not successfully selected a schedule to apply the appointment to.
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Your schedule is linked to a location (even if the modality is Video Call), which is why Phoenix refers to a location in the message. Some consultants physically work from multiple locations across the working week and would select a schedule that matches the working location and time / day that matches the desired appointment time/date. |
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How to resolve
On the rebooking screen where the message appears, navigate up to the “Expand to select/ update work schedule” banner and click it to reveal your work schedule.
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2. Next, view the work schedule(s) that appear and select the appropriate one to apply the appointment to. To select a work schedule, ensure you are clicking the circle on the right side of the word “Availability” “Available” as shown on the image below.
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Next steps
Apply the above steps to your rebooking process. If you continue to have any issues, contact us at Support - Converge International
If you notice the schedule is not correct or needs to be amended, email the People Assist team at people.assistadmin@convergeintl.com.au