When resetting your password, or creating a new one, your new password may be rejected because it contains similar character sequences to the previous one. Review this article to understand why.
If you continue to have issues with passwords being rejected, use the password generator that is built into your browser to automatically generate one that complies with our requirements (see the relevant section below).
...
What are the password requirements?
Passwords need to be secure to ensure client data is protected. You are advised not to use the same password as other systems or accounts as this is a breach of security requirements.
A secure password that will be accepted must:
Not have 3 or more sequential characters from a previous password
Have at least 8 or more characters
Have at least 1 numerical number
Have at least 1 special character
Have at least 1 capital letter
Not have 3 or more sequential characters (i.e. 1234 or aaaa)
Cannot have more than 3 sequential characters from your username (your email address)
Not have 3 or more sequential characters from a previous passwordCannot have more than 3 sequential characters from your first or surname
| Info |
|---|
Examples of password rejection: If the username (the email to login) is jane.doe@convergeintl.com.au the password can’t contain any 3 sequential characters from the username.
|
If you continue to have issues with passwords being rejected, use the password generator that is built into your browser to automatically generate one that complies with our requirements (see the relevant section below).
Use your browser to generate and save passwords
We recommend using the password generator built into your browser as all passwords automatically generated and saved securely to your browser comply with all of the above requirements. See below for more information on how to use it:
...
https://support.google.com/accounts/answer/6208650?hl=en&co=GENIE.Platform%3DDesktop
...
Next steps:
For more help related to logins for Phoenix, review this guide: Phoenix Login issues and support
To contact User Support and raise a support request, click here.