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This guide applies to all consultant Consultant engagement types. |
Converge International sets the expectation with you, the Consultant around our timeliness expectations for managing your appointment session duration, tardiness, and administrative tasks required for managing your appointments in the Phoenix portal. When onboarded with Converge International, this information is provided to you as part of your mandatory induction and supporting documentation.
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As a Converge Consultant, Employee, Partner or Associate, you are expected to complete appointments during your 10 min admin time, which ensures you are adding relevant appointment data in a timely manner and so we can accurately invoice Client Organisations of Converge. If you are unable to complete the appointment within the 10 min admin time, you’ll need to complete it within 7 days of the appointment occurrence otherwise Converge has the right to withhold payment. For Employees, you are expected to mark appointments as complete during your same 10 min admin period or by end of day each day.
If you have an Open “Telehealth” schedule, the customer can also rebook themselves using the Online Booking portal. Their organisation (registration) code and Online Booking portal link are included in all booking confirmation emails that are sent to them.
If you need help with using the Phoenix portal, or for troubleshooting support, contact the User Support team at convergeinternational.com.au/consultant where you can view our extensive guides for self-help, or raise a priority support ticket.