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Team | Reason | |||
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User Support Team | Calendar scheduling/diary enquiries (break periods & changes in hours), annual & personal leave & supervision enquiries | people.assistadmin@convergeintl.com.au
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User Support Team | For login issues, troubleshooting, help & guidance in the Phoenix portal and anything else Phoenix for EAP Consultants | Raise a ticket or view guides: www.convergeinternational.com.au/support then click “EAP Consultant Support” | ||
Customer Service | If you are unwell and need to urgently block your diary and reschedule today’s appointments | See this guide first: | ||
Customer Service | Please only email customer service for: creating the 1st booking with new clients, updating client details, client only queries (they cannot help with diary or Phoenix support). | customerservice@convergeintl.com.au or for urgent enquiries, call 1300 687 327
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People, Culture & Learning team | Changes to contract and profile (contact details, address changes, banking details, specialties, etc.) | |||
Rapid Response | Rapid Response sessions | |||
Onsite Wellbeing Consultant Support | Using OWS tools including Converge supplied laptops or the OWS portal | Raise a support ticket or view guides: Go to convergeinternational.com.au/consultantconsultants then click “Onsite Wellbeing Consultant Support”
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