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To provide a more reliable and faster portal, we’ve transitioned from PEGA to Amazon Web Services to host our Phoenix portal.

Part of this transition requires you to use a new URL to access the Phoenix portal which became active on Monday, 26th September.

The old URL (cnvrge-phoenix-prod1.pegacloud.net) will be decommissioned from 30th September.

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1. Please remove the Phoenix bookmark from your web-browser. Learn more here: https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/182812674/New+Phoenix+Portal+URL?parentProduct=JSM&parentProductContentContainerId=10056&initialAllowedFeatures=byline-contributors.sticky-header.delete.disable-share&themeMode=light&locale=en-GB#Update-your-bookmarks in the FAQ section below.

2. Go to the new URL https://phoenix.convergeint.com/ and add it to your bookmarks. Learn more here: https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/182812674/New+Phoenix+Portal+URL?parentProduct=JSM&parentProductContentContainerId=10056&initialAllowedFeatures=byline-contributors.sticky-header.delete.disable-share&themeMode=light&locale=en-GB#Update-your-bookmarks in the FAQ section below.

3. Login using your existing credentials. If your browser asks you to save the details, we recommend you select yes or allow so that your login details are saved for next time.

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Your existing bookmarks will take you to the decommissioned Phoenix portal. Please add the new URL using the steps below.

Please remove all existing bookmarks using these steps

Google Chrome (PC/Mac):

1. On your computer, open Chrome.

2. Find the bookmark you normally click to open the Phoenix portal and right click it. Then click “Delete bookmark”.

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1. Find the bookmark in Safari (however you currently access it) and right click (or Tap and hold on iPad) the bookmark. Then click delete.

Then, add the new Portal URL and bookmark it using these steps

Google Chrome (PC/Mac):

1. Enter or copy and paste this URL into your web browser then press enter/return on your keyboard https://phoenix.convergeint.com/

2. Press the Star icon (near the top right)

3. On the pop up, rename the bookmark then click the blue “done” button to confirm.

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