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When you have a Telehealth client originally booked into your Telehealth “Open” schedule, always rebook them into your Telehealth “Open” schedule using the “Rebook with me” option - follow this guide for instructions: Rebook an existing client (Telehealth Clients - Open Calendar)
Adhoc (Client Services referred clients):
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Here are some acceptable reasons Converge may allow a Telehealth client to be rebooked into an Adhoc schedule (with a different remuneration rate):
High risk clients
Overflow when your Telehealth “Open” schedule is at capacity
Contact User Support for approval first:
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requiring urgent appointment
Clients requesting face to face appointments (in person)
Converge does audit consultants with both Telehealth (Open) and Adhoc schedules to ensure compliance to these rules are adhered to. If you are unsure or need help, contact User Support at www.convergeinternational.com.au/support then click “Consultant Help” to raise a support ticket with us. Note, you can always rebook existing Adhoc (Client Services referred) clients as normal, without approval.suppport/consultant