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When rebooking your clients, they must be rebooked according to the Open Calendar rebooking guide, linked below. Only select “Manual” booking or “Retrospective” options when instructed by the User Support team or a Clinical Manager. See the “Key contacts section” near the end of this guide for contact details of the People Assist Admin and other teams.
Rebook an existing client (Open Calendar)
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As per your contract with Converge, you are to rebook all clients into your Open schedule as priority. Only manually book clients into your ad hoc schedule after receiving approval from the People Assist Admin team and/or a Clinical Manager. Repeated failure to comply with this arrangement is a breach of your contract with Converge. |
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When a client views their appointment and appointment history in the portal, they can also rebook with the same consultant (you) for subsequent sessions and can see availability of your schedule to book themselves. Note that clients can only see your “open calendar” appointment times.
For more information, view this guide: Online booking portal information for Consultants
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Billing and invoicing
How we process payments for completed sessions
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