When resetting your password, or creating a new one, your new password may be rejected because it contains similar character sequences to the previous one. Review this article to understand why.
If you continue to have issues with passwords being rejected, use the password generator that is built into your browser to automatically generate one that complies with our requirements (see the relevant section below).
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What are the password requirements?
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Not have 3 or more sequential characters from a previous password
Have at least 8 or more characters
Have at least 1 numerical number
Have at least 1 special character
Have at least 1 capital letter
Not have 3 or more sequential characters (i.e. 1234 or aaaa)
Cannot have more than 3 sequential characters from your username (your email address)
Cannot have more than 3 sequential characters from your first or surname
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Examples of password rejection: If the username (the email to login) is jane.doe@convergeintl.com.au the password can’t contain any 3 sequential characters from the username.
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If you continue to have issues with passwords being rejected, use the password generator that is built into your browser to automatically generate one that complies with our requirements (see the relevant section below).
Use your browser to generate and save passwords
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