Versions Compared

Version Old Version 2 New Version Current
Changes made by

Christopher

Christopher

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Converge cannot assist you with troubleshooting or maintenance or support with these third party apps

  • Converge can’t see the status of the setup and won't be able to assist if there’s an issue (other than assisting you with using Okta Verify as an alternative

Mobile (SMS) delivery

If approved and enabled, you will be presented with a Mobile option to receive the code by SMS to a single nominated mobile number.

With Mobile (SMS) delivery:

  • This option is only available if enabled by Converge and only if approved. If you don’t see this option you’ll need to select one of the other methods (Okta Verify App or a third party authenticator app)

  • The code is delivered to your nominated mobile number

  • Mobile (SMS) delivery of verification codes can be setup in addition to an Authenticator App, as a back up option

Remember, with Mobile (SMS) delivery:

  • Only one mobile number can be nominated

  • If you don’t have good mobile coverage or if there’s a mobile outage in your area, you won’t be able to access any Converge service until you can receive the code, unless you have also setup an Authenticator App.

  • This option is not allowed for Clincial Practices that have more than one person accessing a nominee’s account (such as a Practice Admin and the nominee)

Note

Important:

  • Mobile (SMS) delivery option should always be selected as a secondary option - if you loose access to your mobile or if you are out of coverage, Converge will need to manually verify your identity before allowing you to regain access.

  • You won’t be compensated by Converge if you miss end of month appointment completion timelines if you’ve only selected Mobile as the option for receiving verification codes and have an issue with receiving codes outside of Converges' control (such as a mobile outage or device issue)

...

Setup Okta Verify

  • When clicking the activation code in your Converge MFA email, after creating a password, you’ll be asked to select an Authenticator Application.

  • You’ll be able to select “Google Authenticator” (which means any third party authenticator) or “Okta Verify”.

  • After selecting Okta verify, you then will be asked to open the Okta Verify App on your smartphone and scan the QR code.

...

Okta Verify and most third-party authenticators allow access to receive the code without an internet connection. This will be suitable for those with low internet connections and working in remote or rural locations for on-site work. An internet connection will be required during initial setup and as standard procedure, access the internet will be required at some point during your week to access our internal apps to complete services in the portal.

Can I setup multi factor authentication on more than one device?

You can setup MFA on up to two different authenticator services (e.g. Okta Verify and Google Authenticator). Each of these authenticator services allows you to have multiple devices accessing your authentication service from that provider - so yes, you can have multiple devices setup to receive codes.

Can I setup multi factor authentication on my desktop computer or laptop?

If your selected authenticator has an accompanying app for computer devices (like Windows PC, Laptop, Mac, etc.), you can setup MFA on those devices too. You usually will be required to setup MFA on a smartphone first, before enabling on a different device.

What if I lose access to my smartphone?

If you lose access to your smartphone or replace your smartphone before transferring MFA from your old device to a new one, contact Converge User Support via convergeinternational.com.au/mfa - raise a ticket or book a call back and we’ll need to verify your information, then we can assist you with resetting your MFA.