This guide has been created for Organisation Leads, Organisation Contact persons and IT contact persons to prepare and test for Online Booking access from their workplace devices or understand access issues with the Converge International online booking portal. It contains important information which can help you diagnose why the portal may have access issues by your staff or organisation members.
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Our online portal has been designed to be accessed from smartphones. , tablets and desktop computers so your team can access EAP services when and where it suits them. Our portal can also be accessed via the Converge International App, available for free from the Apple App Store and Google Play Store.
The portal can be accessed here: https://portal.converge-online.com/
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Whitelisting
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The online booking portal has a different web address to the Converge International website. If you provide restricted or managed browsing, the online booking portal may be blocked when a team member tries to access it either directly with the web address or indirectly via the Converge International Website.
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If you are reporting the issue to Converge, ensure you’ve considered all the above and any steps recommended. Including a screenshot in your communication to Converge will help us internally escalate and repair or resolve the issue faster. |
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Google reCAPTCHA
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To protect the integrity of our internal Organisation Code look up tool, we have implemented Google reCAPTCHA technology.
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If you are reporting the issue to Converge, ensure you’ve considered all the above and any steps recommended. Including a screenshot in your communication to Converge will help us internally escalate and repair or resolve the issue faster. |
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Internal VPN
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Your organisation may have an internal VPN installed on devices which can access internal sites. The VPN may or may not allow some or all of the online booking portal site and it’s features.
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If you are reporting the issue to Converge, ensure you’ve considered all the above and any steps recommended. Including a screenshot in your communication to Converge will help us internally escalate and repair or resolve the issue faster. |
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Need more help?
If individual team members are having issues with accessing the portal, ask them to raise a ticket with our User Support team at www.convergeinternational.com.au/support/customer