In the event of a COVID outbreak, a workplace closure or when a consultant needs to temporarily work from a non-converge device, they can follow these instructions to access most Converge Services.
...
| Info |
|---|
If you get stuck with any of the steps listed below, you can raise a Priority level 1 ticket with User Support. See the “Need further help” section at the bottom of this article for more information. |
| Table of Contents |
|---|
...
1. Web-browser
First, to access converge services remotely, you can only do this via Microsoft Edge.
...
You’ll then need to authenticate yourself with a two factor authentication code. This will be sent to your personal smartphone with the Microsoft Authenticator Application.
| Expand | ||
|---|---|---|
| ||
On your personal smartphone download the Microsoft Authenticator application from the App Store.
Then, open the Microsoft Authenticator application and sign in with your Converge login
Then, Continue with step 3 below. |
3. Go to the Office365 website on Microsoft edge
...
If you use Microsoft Edge normally at work and Edge usually fills in your login details, Microsoft Edge on your computer will do the same. If not, login with your Phoenix credentials - remember your username is your full email address.
7. Making a phone call using Microsoft Teams
When you enter the web-version of Microsoft Teams (using the instructions in step 4) from the left menu is a “Calls” button. Click the calls button to enter the calling feature of Microsoft Teams. From here you can dial a phone number (with or without the area code) and then press call.
| Info |
|---|
Blocking your Teams phone number to clientsTo ensure your clients don’t have your direct teams phone number:
|
...
Troubleshooting
Can’t get my verification code my Converge Office account
...
| Info |
|---|
If on step 3 the Microphone or Camera option is greyed out or not clickable, check for a padlock icon at the bottom corner of the settings window and click it to unlock that setting. You may need to enter your Mac login password. |
...
Need further help?
Click the button below to lodge a priority support ticket. Include your personal email and phone number for us to call you on when completing the ticket.
...
When you use the button below you’ll be connected to User Support as a priority level 1 ticket. Our User Support team are available to help you during any shut down period and non-national public holidays. Only use this button for assistance with any of the steps in this guide.
...