In the event of a COVID outbreak, a workplace closure or when a consultant needs to temporarily work from a non-converge device, they can follow these instructions to access most Converge Services.
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You’ll then need to authenticate yourself with a two factor authentication code. This will be sent to your personal smartphone with the Microsoft Authenticator Application.
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On your personal smartphone download the Microsoft Authenticator application from the App Store.
Then, open the Microsoft Authenticator application and sign in with your Converge login
Then, Continue with step 3 below. |
3. Go to the Office365 website on Microsoft edge
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When you enter the web-version of Microsoft Teams (using the instructions in step 4) from the left menu is a “Calls” button. Click the calls button to enter the calling feature of Microsoft Teams. From here you can dial a phone number (with or without the area code) and then press call.
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Blocking your Teams phone number to clientsTo ensure your clients don’t have your direct teams phone number:
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) at the top right of the browser 
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Troubleshooting
Can’t get my verification code my Converge Office account
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If on step 3 the Microphone or Camera option is greyed out or not clickable, check for a padlock icon at the bottom corner of the settings window and click it to unlock that setting. You may need to enter your Mac login password. |
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Need further help?
Click the button below to lodge a priority support ticket. Include your personal email and phone number for us to call you on when completing the ticket.
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When you use the button below you’ll be connected to User Support as a priority level 1 ticket. Our User Support team are available to help you during any shut down period and non-national public holidays. Only use this button for assistance with any of the steps in this guide.
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