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Unwell and need to urgently block today’s diary? View this guide: If you are unwell and require schedule block for what to do if you are unwell today and urgently need to block your schedule and/or re-schedule today’s appointments. |
Team | Reason | |||||
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User Support Team | Calendar scheduling/diary enquiries (break periods & changes in hours), annual & personal leave & supervision enquiries | User Support Team | people.assistadmin@convergeintl.com.au
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User Support Team | For login issues, troubleshooting, help & guidance in the Phoenix portal and anything else | User Support Team | Phoenix for EAP Consultants | Raise a ticket or view guides: www.convergeinternational.com.au/support or click here: Support - Converge InternationalFor then click “EAP Consultant Support” | ||
Customer Service | If you are unwell and need to urgently block your diary and reschedule today’s appointments | See this guide first: | ||||
Customer Service | Please only email customer service for: creating the 1st booking with new clients & any queries from clients | Customer Service | , updating client details, client only queries (they cannot help with diary or Phoenix support). | customerservice@convergeintl.com.au or for urgent enquiries, call 1300 687 327
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People, Culture & Learning team | Changes to contract and profile (contact details, address changes, banking details, specialties, etc.) | People, Culture & Learning team | ||||
Rapid Response sessions | Rapid Response sessions | rapid.response.responseadmin@convergeintlprojects@convergeintl.com.au | Integrated on-site | Integrated On-site | ||
Onsite Wellbeing Consultant Support | Using OWS tools including Converge supplied laptops or the OWS portal | Raise a support ticket or view guides: Go to convergeinternational.com.au/consultants then click “Onsite Wellbeing Consultant Support”
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Clinical Escalations
In the event of an urgent clinical escalation, please always contact Customer Service - 1300 687 327 or customerservice@convergeintl.com.au for non-urgent clinical escalations, who will relay your message to a Clinical Manager to support you. If you need to support your client in an emergency or where there is a risk for harm, our customer service team can reschedule upcoming appointments.
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