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Thats it! You’ve now enabled the Converge App to sync data from your Apple Watch via the Apple Health App.
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Troubleshooting and further help
If you need to manage or revoke Apple Health data sharing
If you no longer intend to use the Converge App
when you delete the Application our App will automatically lose access to Apple Health data.
If you want to continue to use the Converge App for non-fitness and wellbeing features, but no longer want to sync Apple Health data
You can turn off Apple Health sharing from the Converge International App by following these steps:
Launch the Converge International App
Tap “Profile”
“Tap Settings”
Tap “Health App”
Tap “Disconnect” where iPhone and Watch is shown
If you want to adjust the types of data shared from Apple Health to the Converge App
Launch the Apple Health App (may be shown as “Health” on your iPhone)
Tap “Sharing” from the menu at the bottom of the app
Scroll down and tap “Apps and Services”
Tap “Converge” from the list of Apps and Services which has access to Health data
Turn off data you don’t want the Converge International App to access or write to Health
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Note, if you turn off “Activity” and/or “Steps” from the options shown, it may affect your ability to participate in Move challenges and activities in the Converge App. You can always turn these features on during Move challenges and then turn it off after a move challenge has ended if you are conscious about data sharing. |
If you only have an iPhone and steps data isn’t syncing to the Converge App
If don’t have an Apple Watch, you can use your iPhone’s built in Pedometer to track steps, which allows you to participate in Move challenges, wellbeing and activities features in the Converge App.
If you have followed the instructions in the section “Allow Converge International app to view some or all Apple Health data” and steps from iPhone are still not being synced, you may need to enable Motion and Fitness in the Privacy section of the iPhone Settings app:
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Go to Settings app on your iPhone
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In the settings app, scroll to the Privacy or Privacy & Security section
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In the Privacy or Privacy & Security page, scroll down to the “Motion & Fitness” section
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If not turned on, turn on “Fitness Tracking”
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Review our Apple Health troubleshooting and further help guide: Apple Health troubleshooting & further help
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Next steps
If you are having further issues after following these instructions or need more assistance, contact our User Support team here and we’ll assist you.