Converge International updated the terminology of Customer and Client. This change aligns with the wording and terminology used by organisations we work with and industry standards.
The end user of EAP products, previously known as the Client is now referred to as Customer
The Organisation or Company which was previously known as Customer is now referred to as Client or Organisation
Consultants who provide the EAP service in behalf of Converge International will continue to be known as Consultants
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Transitioning this terminology
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Our CS team is known as the Customer Service team - this is active now
Our User Support team will refer to clients as the customer in correspondence with you - this is active now
Our Customer Service and User Support Team (for Customers) will refer to clients as the customer in correspondence with them - this is active now
Our Phoenix portal will refer to the new terminology - this is in progress for late 2024
Automatic emails to you from our booking system will use the new terminology - this is in progress for late 2024
User Support Guides / Support Articles
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