Reason | Converge Team | |
|---|---|---|
Personnel changes, away time, blocks to calendar, scheduling issues. | People Assist Admin team | Contact your line manager or people.assistadmin@convergeintl.com.au For Converge Employees, contact your line manager or the People Team. |
Login issues with the Phoenix portal | User Support Team | |
For creating the 1st booking with new clients & any queries from clients | Customer Service | customerservice@convergeintl.com.au or for urgent enquiries call 1300 687 327. |
For troubleshooting, help & guidance in the Phoenix portal and anything else | User Support Team | |
Contract variations/ contract updates, Connx (employees only) | People |
Clinical escalation
In the event of an urgent clinical escalation, please always contact Customer Service - 1300 687 327 or customerservice@convergeintl.com.au for non-urgent clinical escalations, who will relay your message to a clinical manager to support you. If you need to support your client in an emergency or where there is a risk for harm, our customer service team can re-schedule upcoming appointments.
If you have an assigned clinical manager, you can CC them in your email to the customer service email address.
In an emergency, always call 000 or 112 (New Zealand)