In the event that your client requires extra sessions, this can be requested via the Quick View page. An extra sessions request is sent to the clients' organisation for review. Standard extra sessions requests receive an outcome (approved or declined) within 7 business days.
Extra session requests are submitted to the clients' organisation for review. When making a submission, the client’s personal details are not shared with their organisation to maintain their confidentiality. No identifying details is shared. Both you (the consultant) and the client will receive the outcome email.
Submitted extra session requests can take up to 7 business days for an outcome. Please refrain from contacting Converge within this time for an update on the status of the Extra session request. We also request that you refrain from rebooking or suggesting a future session time with your client until you have received the extra sessions outcome, as this is not a guaranteed process.
Step 1: Access Quick View
Login to the portal and make sure you are in the Quick View section, which can be selected from the left menu.
Step 2: Find your client
If your client does not have an upcoming session, find the client in the “Recently Completed” section of the Quick View page. If you can’t find your client, you can search for the client by following the instructions for searching here.
Step 3: Click “Rebook” and request extra sessions
After you’ve found your client / last appointment, click the blue “Rebook” button on the right side of the page.
Make sure you review the total sessions the client has. If the request you make will bring the total sessions to 12 or over, after completing these steps, you’ll need to review “Extra Sessions: Clinical Review” guide.
Then, on the pop-up click “Request Extra Session”
Important:
Clients can have a total of 12 sessions per 12 months from the date of the first session without clinical review. Should the total available sessions count be 12 or more including your request and all previous sessions, you’ll need to complete additional steps after completing all the steps in this guide. Once completed all steps in this guide, continue to Extra Sessions: Clinical Review guide Extra sessions - Clinical Review
Step 4: Complete the Extra Session form
Select “Consultant” as the requestor
Enter the number of requested extra sessions, 4 is the maximum that can be requested
Click the calendar icon and select today’s date for the date of request
Complete the remaining two questions about the goals and referral pathway
Click “Submit Extra Sessions Request” button
Next Steps
You’ve now completed an extra sessions request in Quick View.
As mentioned in step 3, if your client will have 12 or more sessions in total, including your request, you’ll need to follow additional steps in Extra Sessions: Clinical Review Extra sessions - Clinical Review
To learn how to view an extra sessions status, view this guide: View the status of an extra sessions request