Help Centre: Telehealth Associates
👋 Welcome.
This is our help page for Converge International Telehealth Associates who have an open slot and ad-hoc diary arrangement. The guides in this space are tailored for your engagement type. If you need help, start typing to search our existing guides or view our most viewed articles below.
🤝 New here to Converge? Start here.
Welcome to Converge International - we recommend taking a few minutes to view the below Getting Started article which will help you with learning about our Phoenix portal, managing appointments, key contacts and more.
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/133791745
📚 Most viewed guides.
Here are the most viewed guides for your engagement type with Converge.
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/105545729
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/105906216
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/108363819
📬 Key Contacts
User Support Team
The User Support team helps with:
Assistance with Phoenix
Errors or bugs in Phoenix
Login issues
Account suspended issues
Account disabled issues
Contact this team:
User Support - People Assist Admin Team
The People Assist Admin Team (PAA) provide help with:
Diary management requests (changes in hours & adding leave blocks)
Induction training
Email this team: People.AssistAdmin@convergeintl.com.au
For more information on who to contact or if you have a clinical escalation:https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/127172609
Clinical escalation
In the event of an urgent clinical escalation, please always contact Customer Service - 1300 687 327 or customerservice@convergeintl.com.au for non-urgent clinical escalations, who will relay your message to a Clinical Manager to support you. If you need to support your client in an emergency or where there is a risk for harm, our customer service team can reschedule upcoming appointments.
If you have an assigned clinical manager, you can CC them in your email to the customer service email address.
Any Clinical Governance Policies can be located on the Converge Consultant Portal which is located here: https://convergeinternational.com.au/portal/clinical-governance/. If you need support with your username and password, please feel free to submit a ticket here for assistance.
In an emergency, always call 000 or 112 (New Zealand)
