Help Centre: Converge Partners

👋 Welcome.

This is our help page for Converge International Converge Partners. The guides in this space are tailored for your engagement type. If you need help, start typing to search our existing guides or view our most viewed articles below.

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🤝 New here to Converge? Start here.

Welcome to Converge International - we recommend taking a few minutes to view the below Getting Started article which will help you with learning about our Phoenix portal, managing appointments, key contacts and more.

https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/148930563

 

Top support articles for you

Rebooking

If you need to rebook your client, you can do this via the Quick View page in the Phoenix portal

Cancel or Edit an appointment

In the Quick View page of the Phoenix portal, you can quickly Cancel (with or without charge) or Edit an appointment time / modality for your client.

Learn more

Learn more about the online booking portal:
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/148570194

Learn more about particulars related to your engagement type with Converge:
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/148832261

Learn more about extra sessions:
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/108363819
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/108527619
https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/107642882

📬 Key Contacts

User Support Team

The User Support team helps with:

  • Assistance with Phoenix

  • Errors or bugs in Phoenix

  • Login issues

  • Account suspended issues

  • Account disabled issues

Contact this team: Submit a ticket here: Support - Converge International

People Assist Admin Team

The People Assist Admin Team (PAA) provide help with:

  • Diary management requests (changes in hours & adding leave blocks)

  • Induction training

  • Supervision queries

Email this team: People.AssistAdmin@convergeintl.com.au

 

For more information on who to contact or if you have a clinical escalation:https://convergeintl.atlassian.net/wiki/spaces/ALL/pages/127172609

Clinical escalation

In the event of an urgent clinical escalation, please always contact Customer Service - 1300 687 327 or customerservice@convergeintl.com.au for non-urgent clinical escalations, who will relay your message to a Clinical Manager to support you. If you need to support your client in an emergency or where there is a risk for harm, our customer service team can reschedule upcoming appointments.

If you have an assigned clinical manager, you can CC them in your email to the customer service email address.

Any Clinical Governance Policies can be located on the Converge Consultant Portal which is located here: https://convergeinternational.com.au/portal/clinical-governance/. If you need support with your username and password, please feel free to submit a ticket here for assistance.

In an emergency, always call 000 or 112 (New Zealand)

Latest updates for Converge Employee Consultants

Important updates or announcements will appear here, however you should continue to check your Converge email as this may not be updated frequently.

🟠 Extra sessions update
Christopher posted on Aug 16, 2023
Hi all, this is an update about Extra Sessions requests made via Quick View. Please note that you can only request up-to 4 sessions at a time. If you make a request with 5 or more sessions your request will be rejected. Separately, there is currently a bug when you have made a request with 5 or more sessions to indicate that a request of that amount is not permitted and a follow up email with the request outcome is also not sent.…

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