Practices can request extra sessions for their existing clients to provide additional, short term support aligned with our EAP service.
Before you start:
Make sure you understand how to access the portal and access the profile of a consultant
Ensure you understand Extra Sessions guidelines
Step 1: Select a client
Find an existing client from the consultants “my clients” list. When you find the client you need to action, click “Open” on the right side.
Step 2: Navigate to the clients' assist case
After clicking open on the clients' profile from the “My clients” list, you’ll be taken to a screen asking what you tak you are intending to complete. Leave the drop down menu as-is (Reviewing a clients profile) and click “Submit”
On the client page that loads, navigate to the “Services” tab, then click on the Assist Case link.
If your client has more than 1 assist case, click here to learn more before proceeding.
Step 3: Select an action from task filter
Next, on the clients
\uD83D\uDCD8 Instructions
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