Daylight saving begins at 2am, Eastern Standard Time on Sunday 6 October 2024. Sunday 6 October 2024 at 2am clocks are turned forward 1 hour to: Sunday 6 October 2024, 3am local daylight time.
When using Phoenix to view and rebook appointments, you may have booked them at a time that suits your schedule based on DST (for either you or the Customer), which will impact the time either you or the Customer attend the appointment after DST changes; it’s important you view this information if you are in a state changing time or booking Customers in multiple time zones.
What are the time-zone differences?
April-October:
If you are in: | WA | NT | SA | VIC | TAS | NSW/ACT | QLD |
|---|---|---|---|---|---|---|---|
WA | +1.5hrs | +1.5hrs | +2hrs | +2hrs | +2hrs | +2hrs | |
NT | -1.5hrs | Same | +30mins | +30mins | +30mins | +30mins | |
SA | -1.5hrs | Same | +30mins | +30mins | +30mins | +30mins | |
VIC | -2hrs | -30mins | -30mins | Same | Same | Same | |
TAS | -2hrs | -30mins | -30mins | Same | Same | Same | |
NSW/ACT | -2hrs | -30mins | -30mins | Same | Same | Same | |
QLD | -2hrs | -30mins | -30mins | Same | Same | Same |
Otober-April:
If you are in: | WA | NT | SA | VIC | TAS | NSW/ACT | QLD |
|---|---|---|---|---|---|---|---|
WA | +1.5hrs | +2.5hrs | +3hrs | +3hrs | +3hrs | +2hrs | |
NT | -1.5hrs | +1hr | +1.5hrs | +1.5hrs | +1.5hrs | +30mins | |
SA | -2.5hrs | -1hr | +30mins | +30mins | +30mins | -30mins | |
VIC | -3hrs | -1.5hrs | -30mins | Same | Same | -1hr | |
TAS | -3hrs | -1.5hrs | -30mins | Same | Same | -1hr | |
NSW/ACT | -3hrs | -1.5hrs | -30mins | Same | Same | -1hr | |
QLD | -2hrs | -30mins | +30mins | +1hr | +1hr | +1hr |
How does this affect existing bookings?
For bookings with Customers in the same state as you:
There will be no change to your existing booking times
For bookings with Customers in a different state to you:
If the following conditions are met:
IF the Customer or you were in a non-DST observing state
AND you booked an appointment with that Customer before DST changes
Example:
In September 2024, before DST occurs:
You scheduled an appointment with a customer living in QLD.
The appointment is scheduled to occur on October 10th, 2024 at 12:00pm Customer time (QLD).
You are located in NSW - at the time both you and the Customer are in the same time zone.
The appointment appears as 12pm in NSW and 12pm in QLD
After Daylight savings occurs:
The time of the appointment will be off by +1hr in your calendar, but not in the Customers calendar.
The appointment will appear in your calendar at 1:00pm instead of 12:00pm
The appointment will continue to be at 12:00pm for the customer, in their time zone (QLD)
There will be an impact on Appointment times. The appointment may now be in your calendar + or - time to when you originally scheduled it.
How does this affect me rebooking my Customers?
If you or your Customer lives in a state where DST changed, this will affect you when rebooking your Customers for a date after a daylight savings date.
Example:
Before the DST starts (winter months):
If you are located in VIC and have been seeing a WA Customer each week at 10am WA time, this was feasible as this would fit into your 12pm VIC slot.
After the DST starts (summer months):
This would now not be feasible, as with WA moving to 3hours behind, they would now fit into your 1pm VIC slot (in this example you are not available at 1pm).
Your action needed:
For appointments after daylight savings starts in October, you will either need to ask the Customer if they can attend appointments at 9am WA time (to continue fitting them into your 12pm VIC slot) or decide on another time that works for you both.
Always rebook into the Customer's time-zone, allowing Phoenix to auto calculate the time-zone difference between you and the Customer.
Phoenix will allow you to check this before confirming the appointment (see example below) to see if you are available for that appointment in your time-zone. This allows you to go back if you are not available at that time in your time-zone, and reschedule with the Customer a time that suits both.
Need further support?
Raise a support ticket with User Support at https://convergeinternational.com.au/support/consultant