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"}]},{"type":"paragraph","attrs":{"localId":"debd3759-ff30-4053-aa76-aef3e9caae6d"},"content":[{"type":"text","text":"Completing an appointment (1st session) - Quick View","marks":[{"type":"link","attrs":{"href":"https://convergeintl.atlassian.net/servicedesk/customer/kb/view/118652929"}}]},{"type":"text","text":" "}]},{"type":"paragraph","attrs":{"localId":"f2af6f1c-f3f9-414c-b611-3078daf37b6e"},"content":[{"type":"text","text":"Completing an appointment - Quick View","marks":[{"type":"link","attrs":{"href":"https://convergeintl.atlassian.net/servicedesk/customer/kb/view/105906216"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"bd2cb8c1-de84-4407-9756-e9dbf13359f6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"f3439479-b285-48d1-8cf6-c0dbdc9680e3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"1b9ba4c2-c814-4ac3-afd5-b499185608e9"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"39b20084-106c-4867-83d9-2b51892d7f9e"},"content":[{"type":"text","text":"As you’ve indicated the guide has answered your question, please click “Cancel” button below to cancel this request. "}]},{"type":"paragraph","attrs":{"localId":"f1250ccb-b24b-4f65-92e0-31466db86ee2"},"content":[{"type":"text","text":"Thanks for contacting User Support"}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"811a25a6-4253-4b55-b71f-a66e57c8589e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"28de2539-5fd1-4f0b-9af8-0c62c3b69199"}},{"type":"paragraph","attrs":{"localId":"58d2d4d1-1af6-4d43-aacb-bb28df41348d"},"content":[{"type":"text","text":"Please review these guides before proceeding:","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"377555c6-555d-4766-b9b0-837d63d7a587"},"content":[{"type":"text","text":"Request extra sessions - Quick View","marks":[{"type":"link","attrs":{"href":"https://convergeintl.atlassian.net/servicedesk/customer/kb/view/108363819"}}]}]},{"type":"paragraph","attrs":{"localId":"7d48a9bf-2796-4726-b8b6-945e53875e04"},"content":[{"type":"text","text":"If you are a Practice Manager or Practice Admin","marks":[{"type":"strong"}]},{"type":"text","text":", the above guides are not applicable; please continue with this form by clicking Send and adding additional info below if needed."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"5adc3fb8-e9a0-44a9-bdc3-ac9d60a5113f"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"346ba9d7-b4a0-46e4-8f4e-c2eddae4701a"},"content":[{"type":"text","text":"For payment and remittance issues, please contact the People Assist Admin team at "},{"type":"text","text":"people.assistadmin@convergeintl.com.au","marks":[{"type":"link","attrs":{"href":"mailto:people.assistadmin@convergeintl.com.au"}}]},{"type":"text","text":" then close this form. "}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"874c8566-a870-438c-86e6-e94c56d55c42"},"content":[{"type":"text","text":"If you are having issues logging in, please be aware that the Phoenix portal link has changed as of Monday 25th. ","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"fafc5c44-6273-4274-94a6-41d0fe0ad38e"},"content":[{"type":"text","text":"The new portal URL is "},{"type":"text","text":"https://phoenix.convergeint.com/","marks":[{"type":"link","attrs":{"href":"https://phoenix.convergeint.com/"}}]},{"type":"text","text":" "}]},{"type":"paragraph","attrs":{"localId":"14f23493-8e2c-44ec-910f-1e1aad2b4368"},"content":[{"type":"text","text":"Please attempt to login there before submitting a support request. 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