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Please provide us with either the appointment number, the assist case number or client ID below:"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"2344244e-c3ff-4298-ae4c-b67cba608643"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":47},"layout":"default","localId":"8b6ed5e4-b1c8-4b00-9a35-ee14533c87c3"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":52},"layout":"default","localId":"c01d388b-4d73-4c16-875e-850001740634"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please review these guides before proceeding:","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"A guide exists to help you with rebooking. Please review the guide below before proceeding. "}]},{"type":"paragraph","content":[{"type":"text","text":"Completing an appointment (1st session) - Quick View","marks":[{"type":"link","attrs":{"href":"https://convergeintl.atlassian.net/servicedesk/customer/kb/view/118652929"}}]},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"text","text":"Completing an appointment - Quick View","marks":[{"type":"link","attrs":{"href":"https://convergeintl.atlassian.net/servicedesk/customer/kb/view/105906216"}}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":61},"layout":"default","localId":"bd2cb8c1-de84-4407-9756-e9dbf13359f6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":62},"layout":"default","localId":"f3439479-b285-48d1-8cf6-c0dbdc9680e3"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":63},"layout":"default","localId":"1b9ba4c2-c814-4ac3-afd5-b499185608e9"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"As you’ve indicated the guide has answered your question, please click “Cancel” button below to cancel this request. "}]},{"type":"paragraph","content":[{"type":"text","text":"Thanks for contacting User Support"}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":54},"layout":"default","localId":"811a25a6-4253-4b55-b71f-a66e57c8589e"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":53},"layout":"default","localId":"28de2539-5fd1-4f0b-9af8-0c62c3b69199"}},{"type":"paragraph","content":[{"type":"text","text":"Please review these guides before proceeding:","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Request extra sessions - Quick View","marks":[{"type":"link","attrs":{"href":"https://convergeintl.atlassian.net/servicedesk/customer/kb/view/108363819"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you are a Practice Manager or Practice Admin","marks":[{"type":"strong"}]},{"type":"text","text":", the above guides are not applicable; please continue with this form by clicking Send and adding additional info below if needed."}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":70},"layout":"default","localId":"5adc3fb8-e9a0-44a9-bdc3-ac9d60a5113f"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"For payment and remittance issues, please contact the People Assist Admin team at "},{"type":"text","text":"people.assistadmin@convergeintl.com.au","marks":[{"type":"link","attrs":{"href":"mailto:people.assistadmin@convergeintl.com.au"}}]},{"type":"text","text":" then close this form. "}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you are having issues logging in, please be aware that the Phoenix portal link has changed as of Monday 25th. ","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The new portal URL is "},{"type":"text","text":"https://phoenix.convergeint.com/","marks":[{"type":"link","attrs":{"href":"https://phoenix.convergeint.com/"}}]},{"type":"text","text":" "}]},{"type":"paragraph","content":[{"type":"text","text":"Please attempt to login there before submitting a support request. "}]}]},{"type":"paragraph","content":[{"type":"text","text":"Before we can provide support with login issues, "},{"type":"text","text":"please click “trouble logging in” link on the Phoenix Portal login screen to reset your password.","marks":[{"type":"strong"}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your username is your email address. ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff991f"}}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you’ve tried this and it hasn’t worked, complete the form below"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"c1521673-5497-498a-902f-b648c008b1c5"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":42},"layout":"default","localId":"d7fa2e41-d7ae-4e35-9d20-b67b66fc4545"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":41},"layout":"default","localId":"d5300fab-1e51-43d6-b712-c4fe012980bd"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Thanks for letting us know about an issue. So we can assist you with this, please provide some information. 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