Converge User Support Help

Converge User Support

MFA Portal Rollout

We're transitioning to Multi Factor Authentication (MFA) to access and login to Converge services including Phoenix and UCM. Click here to find out more and for support .

Topics

  1. Client online booking help
    1. Online booking support
      Online booking support
    2. Register for online booking
    3. Book your next appointment (rebook)
    Show 3 more
  2. Phoenix Support and Help
    1. Setup your MFA account (Employees)
    2. Setup your MFA login (Associates)
    3. Phoenix and MFA login support
      Phoenix and MFA login support
    Show 1 more
  3. MFA Rollout Support
    1. MFA Support
    2. Setup your MFA account (Employees)
    3. Setup your MFA login (Associates)
    Show 1 more
  4. CRM User Support
    1. CRM - Online Booking Portal (website)
      CRM - Online Booking Portal (website)
    2. CRM - Org code support
      CRM - Org code support
    3. CRM - Application Support
      CRM - Application Support
  5. SafeSelect Support
    1. Login issues
      Login issues
    2. Candidate Test Query
      Candidate Test Query
    3. PRISM Administrator Query
      PRISM Administrator Query
    Show 1 more

Featured portals

  1. User Support - Consultants

    Use this page to submit a support request for the Phoenix Portal.

  2. Converge International - User Support

    For immediate support, please contact 1300 687 327 (AU) OR 0800 666 367 (NZ). If you are at high risk, please call emergency services at 000.

  3. User Support Internal

    Welcome! You can raise a request for User Support Internal using the options provided.

Suggested forms

  • Organisation Code Support in Converge International - User Support

    Use this request for help or issues with Organisation codes for Online Booking

  • Online booking support in Converge International - User Support

    Online Booking Portal Support

  • General Phoenix support in User Support - Consultants

    For general support enquires with the Phoenix portal

  • Duplicate Customer Profile in User Support - Consultants

    For internal use - when a customer has duplicate profiles in Phoenix

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